Terms of service

Welcome to our website. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time.

  • By agreeing to these Terms, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

  • You agree not to use our website or products for any illegal or unauthorized purpose.

2. Products & Services

  • All products sold on this website are cosmetic and personal care items.

  • Product images, descriptions, and colors are provided for illustrative purposes only and may vary slightly due to lighting, photography, or screen settings.

  • We reserve the right to modify, replace, or discontinue any product at any time without prior notice.

3. Pricing & Payments

  • All prices are listed in the applicable currency and may change at any time without notice.

  • Full payment must be completed before an order is processed or shipped.

  • We are not responsible for pricing errors, typographical mistakes, or technical issues and reserve the right to cancel orders affected by such errors.

4. Orders & Acceptance

  • Placing an order constitutes an offer to purchase, which we may accept or decline at our sole discretion.

  • Once an order is confirmed and fulfilled, it cannot be cancelled, modified, or changed.

  • We reserve the right to limit or cancel quantities purchased per order or per customer.

5. Shipping & Delivery

  • Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms.

  • Delivery times are estimates only and are not guaranteed.

  • We are not responsible for delays caused by courier services, customs procedures, or events beyond our control.

6. Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy.

  • Due to hygiene and safety reasons, all cosmetic and personal care product sales are final.

  • No returns, exchanges, or refunds will be accepted once products are opened, used, tested, or fulfilled.

7. International Orders

  • All international orders are final and non-refundable.

  • International orders cannot be cancelled or returned to Egypt once fulfilled or shipped.

  • Customers are responsible for all customs duties, taxes, and import fees imposed by their country.

8. Damaged or Incorrect Items

  • Claims for damaged or incorrect items must be reported within 24 hours of delivery.

  • Clear photo and/or video evidence of the product and original packaging is required.

  • Claims submitted after 24 hours will not be accepted.

9. Intellectual Property

  • All content on this website, including but not limited to logos, text, images, designs, and graphics, is the exclusive property of our brand.

  • You may not copy, reproduce, distribute, or use any content without prior written permission.

10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Use of our products is at the customer’s own risk. Always follow product instructions and perform patch tests where applicable.

11. Indemnification

You agree to indemnify, defend, and hold us harmless from any claim, demand, or damages arising from your breach of these Terms or misuse of our products or services.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Arab Republic of Egypt.
Any disputes shall be subject to the exclusive jurisdiction of Egyptian courts.

13. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.

14. Contact Information

For any questions regarding these Terms of Service, please contact us through our official communication channels.